Through the Eyes of a Volunteer
I see the sprawl of guys waiting on the street as I turn the corner and approach the Kansas City Rescue Mission. Forlorn looks, pleading eyes, distant gazes, challenging stares, numb faces . . . I see all of these and more as I steer my car through the gates. Some of the men are dirty and disheveled, some are surprisingly neat and trim, some sit quietly and watch the others cautiously, some march around loudly parading for others to see and fear.
I park my car and head towards the Visitors Entrance. A few men stand around outside the door smoking. At first glance they seem a bit scary, but then one grabs the door for me and gruffly welcomes me to his home. I mumble my thanks and continue inside.
The door closes behind me and I am greeted with near silence. There is a front desk with men huddled around, apparently praying for the evening. One of the men leads, asking God for safety and a smooth check-in process this evening. With the final ‘Amen,’ the man behind the desk turns to me and says, “You here for the kitchen?” I stammer affirmatively and he points around the corner. One of the men graciously offers to guide me to the kitchen and I am grateful.
As we walk, the man introduces himself to me. His name is Eric. He’s been staying at the shelter for three months on the recovery program, C-Corps he calls it. (Later I learn it is C-COR, the Christian Community of Recovery.) I ask him how he came to be here and he eagerly tells me about his past life of drugs and women, losing his job and then his apartment — losing control. Now, he says, everything has changed. He’s a different man. He’s studying the Bible, going to church, clean and sober for four months now, and looking forward to seeing his wife soon. I thank him for the escort and story as he heads back to the front desk with a wave and a smile.
The dining room looks like it will seat around 100 come meal-time. Tables and chairs fill the room, packing in as many seats as possible. I am approached by a tall, thin African-American man wearing glasses and an apron. “You my volunteer?” he asks eagerly. When I nod, he tells me where I can get my own apron and plastic gloves. He asks me my name and tells me his name is Michael; he’s the kitchen staff for the evening and, boy, is he grateful I’m here and … his enthusiasm is overwhelming and instantly contagious.
Michael puts me to work preparing salads. My job is to place a handful of salad in each bowl and spoon out a dollop of ranch dressing on each. Another couple shows up and they begin putting bread in baskets. We talk for a bit while we work and I learn they have been coming to volunteer at the Mission for just over three years. I have never held a job for more than 18 months, so their level of commitment amazes me and I wonder what keeps bringing them back. They tell me they enjoy coming down and serving these guys, many of whom they see month after month. Sometimes, they explain, they even have the opportunity to sit down and chat with a guy, see where he’s coming from, what makes him tick, and offer some encouragement and understanding. Sit down and talk with a homeless guy!? That’s not something I’ve ever done. Sure, I’ve passed out plenty of loose change and leftovers to guys on the streets, but having a legitimate conversation is definitely outside of my comfort zone.
As I begin placing the salads at each seat, the other couple finishes setting the bread out and begins to fill pitchers with water for each table. A few more volunteers show up and begin setting out silverware and napkins. Last on the to-do list is dessert. I join a woman cutting and serving pieces of cake and pastries onto dessert plates.
Soon about 30 “first-serving guys” file in and fill one side of the room. Michael explains these men are part of the C-COR program and eat early so the Mission can welcome in as many overnight guests as possible for the second serving. He asks for a volunteer to pray for the meal and one of the guys stands. Hats come off, heads bow, and we all listen to the prayer for food, shelter, and safety. ‘Amen’ is our signal to begin bringing the main courses, one in each hand, to the guys. They graciously receive the delicious meal we prepared for them. I hear many appreciative ‘thank yous’ throughout the process and in a very short time, all 30 men are digging in.
I feel a touch on my shoulder and a volunteer hands me a plate for myself. “There’s plenty,” he says,”Here, join us.” He is waving towards a half-empty table. The other half is taken by three homeless men plowing through their meals. I hesitantly sit down and begin eating my chicken, mashed potatoes and greens. Uncomfortable at first, I quickly feel at ease as our conversation hops from weather to the Chiefs’ game to the latest disgraced celebrity. One of the volunteers asks a C-COR member to share his story with me, as it’s my first time here, and he eagerly obliges.
He tells me about his life before KCRM: how he was once a successful businessman, who spent time with his kids and his wife, and lived in his own house in the countryside. Then he tells me how it all ended — how the alcohol he drank for fun became the alcohol he drank to escape and then became the undoing of his family, his house, his life. He wound up on the streets of Kansas City and soon found Kansas City Rescue Mission. It was a good place to find food and rest. After a couple months of doing the homeless thing, he decided it was time for a change, so he signed up for C-COR. Five months later, he is looking to graduate and begin searching for a job.
I thank him for his story as we clear our places and reset our silverware for the next serving. ‘My pleasure,’ he says with a grin as he heads out of the dining room.
The “second serving guys” begin filing in through the narrow dining hall walkways. After the last man takes his seat, I grab two plates and head for the first table. Many of the guys are grateful, some will not look me in the eye, but I don’t mind. One man calls for more water. I take his pitcher and head back to the kitchen for a refill. The evening is a little hectic, but not overwhelming. Everything is orderly and the guys are well mannered towards us volunteers.
I learn men staying at the shelter for the night will clean up after the meal, so once everyone has been served, my job is over. Michael guides the volunteers into an office, where we pray for the men and women served this evening, for their safety and health, and that they will come to know why it is we are serving them, because Jesus loves them and so do we.
Moments later as I pull away from the Mission I feel strangely refreshed. I came to give love, but found myself on the receiving end instead.

